{"id":979,"date":"2026-08-28T00:53:22","date_gmt":"2026-08-28T00:53:22","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/como-ler-relatorios-de-bots\/"},"modified":"2026-08-28T00:53:22","modified_gmt":"2026-08-28T00:53:22","slug":"como-ler-relatorios-de-bots","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/como-ler-relatorios-de-bots\/","title":{"rendered":"Como ler Relat\u00f3rios de Bots?"},"content":{"rendered":"<p>Relat\u00f3rios de bots s\u00e3o uma vis\u00e3o geral da atividade dos bots na sua conta; esses bots incluem tanto CSML quanto Dialogflow. Este relat\u00f3rio exibe dados de todas as caixas de entrada com um bot ativo. Ele apresenta as seguintes m\u00e9tricas e gr\u00e1ficos:<\/p>\n<p>N\u00ba de Conversas: N\u00famero total de conversas atendidas pelo bot<\/p>\n<p>Total de Respostas: N\u00famero total de mensagens enviadas pelo bot<\/p>\n<p>Taxa de Resolu\u00e7\u00e3o: A propor\u00e7\u00e3o de conversas atendidas por um bot que resultam em resolu\u00e7\u00e3o sem a interven\u00e7\u00e3o de um agente. \u00c9 calculada como uma porcentagem do n\u00famero total de conversas resolvidas pelo bot em rela\u00e7\u00e3o ao n\u00famero total de conversas tratadas pelo bot. Um n\u00famero mais alto indica maior efetividade do seu bot.<\/p>\n<p>Taxa de Transfer\u00eancia: Porcentagem de transfer\u00eancias de um bot para um agente humano. \u00c9 calculada como o n\u00famero total de conversas transferidas para agentes dividido pelo n\u00famero total de conversas tratadas pelo bot. Um n\u00famero mais alto indica que o seu bot n\u00e3o est\u00e1 sendo extremamente efetivo e pode valer a pena analisar essas conversas para identificar lacunas nas respostas do seu bot.<\/p>\n<p>Contagem de Resolu\u00e7\u00f5es: Mostra as conversas resolvidas por um bot distribu\u00eddas ao longo de um per\u00edodo de tempo.<\/p>\n<p>Contagem de Transfer\u00eancias: Mostra o n\u00famero de transfer\u00eancias realizadas pelo bot distribu\u00eddas ao longo de um per\u00edodo de tempo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Relat\u00f3rios de bots s\u00e3o uma vis\u00e3o geral da atividade dos bots na sua conta; esses bots incluem tanto CSML quanto Dialogflow. Este relat\u00f3rio exibe dados de todas as caixas de entrada com um bot ativo. Ele apresenta as seguintes m\u00e9tricas e gr\u00e1ficos: N\u00ba de Conversas: N\u00famero total de conversas atendidas pelo bot Total de Respostas: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":977,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[18],"tags":[],"class_list":["post-979","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-relatorios"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como ler Relat\u00f3rios de Bots? - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/como-ler-relatorios-de-bots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como ler Relat\u00f3rios de Bots? - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"Relat\u00f3rios de bots s\u00e3o uma vis\u00e3o geral da atividade dos bots na sua conta; esses bots incluem tanto CSML quanto Dialogflow. 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