{"id":934,"date":"2026-08-28T00:50:16","date_gmt":"2026-08-28T00:50:16","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/como-usar-os-filtros-de-conversa\/"},"modified":"2026-08-28T00:50:16","modified_gmt":"2026-08-28T00:50:16","slug":"como-usar-os-filtros-de-conversa","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/como-usar-os-filtros-de-conversa\/","title":{"rendered":"Como usar os Filtros de Conversa?"},"content":{"rendered":"<p>Voc\u00ea pode filtrar suas conversas usando diferentes crit\u00e9rios. Voc\u00ea tamb\u00e9m pode usar os operadores &quot;E&quot; e &quot;OU&quot; para refinar ainda mais sua busca.<\/p>\n<p>Os filtros dispon\u00edveis est\u00e3o listados abaixo.<\/p>\n<p>Status da Conversa<\/p>\n<p>Agente Designado<\/p>\n<p>Caixa de Entrada<\/p>\n<p>Equipe<\/p>\n<p>Identificador da Conversa<\/p>\n<p>R\u00f3tulos<\/p>\n<p>Campanhas<\/p>\n<p>Criado em<\/p>\n<p>\u00daltima atividade<\/p>\n<p>Idioma do Navegador<\/p>\n<p>Pa\u00eds<\/p>\n<p>Links de Refer\u00eancia<\/p>\n<p>Atributos personalizados adicionados \u00e0 sua conta.<\/p>\n<p>Para filtrar suas conversas, siga os passos abaixo.<\/p>\n<p>Passo 1. Clique no \u00edcone de filtro no topo da lista de mensagens.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/filtering-conversations-in-chatwoot.png\"\/><\/figure>\n<p>Passo 2. Uma janela modal ser\u00e1 aberta, permitindo que voc\u00ea selecione o tipo de filtro, o operador (igual a, diferente de, presente, n\u00e3o presente) e o valor. Selecione e aplique seus filtros.<\/p>\n<p>Para obter todas as conversas &quot;Resolvidas&quot; pelo agente &quot;Fayaz&quot;, configure os filtros conforme descrito abaixo.<\/p>\n<p>Defina o tipo do filtro como &quot;Status&quot;, o operador como &quot;Igual a&quot; e o valor como &quot;Resolvido&quot;.<\/p>\n<p>Defina &quot;Nome do Respons\u00e1vel&quot; como o tipo de filtro, &quot;Igual a&quot; como o operador e &quot;Fayaz&quot; como o valor.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNE40VHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--69ef561e152f105298d10a7e621faa3dd5410115\/available%20conversation%20filters.png\"\/><\/figure>\n<p>Clique no bot\u00e3o \u201cEnviar\u201d. A lista de conversas ser\u00e1 agora filtrada pelos crit\u00e9rios acima.<\/p>\n<p>Voc\u00ea pode aplicar quantos filtros quiser, combinando-os com os operadores E e OU para criar consultas complexas.<\/p>\n<p>Para limpar os filtros e voltar para a lista original, clique no bot\u00e3o &quot;Limpar Filtros&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNFo0VHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--c0312113f9ff9b0099d22c3fee12d2016c4cb401\/clearing%20conversation%20filters.png\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Voc\u00ea pode filtrar suas conversas usando diferentes crit\u00e9rios. Voc\u00ea tamb\u00e9m pode usar os operadores &quot;E&quot; e &quot;OU&quot; para refinar ainda mais sua busca. Os filtros dispon\u00edveis est\u00e3o listados abaixo. Status da Conversa Agente Designado Caixa de Entrada Equipe Identificador da Conversa R\u00f3tulos Campanhas Criado em \u00daltima atividade Idioma do Navegador Pa\u00eds Links de Refer\u00eancia Atributos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":933,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-934","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-funcionalidades-avancadas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como usar os Filtros de Conversa? - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/como-usar-os-filtros-de-conversa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como usar os Filtros de Conversa? - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"Voc\u00ea pode filtrar suas conversas usando diferentes crit\u00e9rios. 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