{"id":931,"date":"2026-08-28T00:49:27","date_gmt":"2026-08-28T00:49:27","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/como-usar-formularios-de-pre-chat\/"},"modified":"2026-08-28T00:49:27","modified_gmt":"2026-08-28T00:49:27","slug":"como-usar-formularios-de-pre-chat","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/como-usar-formularios-de-pre-chat\/","title":{"rendered":"Como usar formul\u00e1rios de pr\u00e9-chat?"},"content":{"rendered":"<p>O formul\u00e1rio pr\u00e9-chat \u00e9 usado para coletar informa\u00e7\u00f5es sobre um contato\/conversa antes de iniciar uma conversa. O formul\u00e1rio pr\u00e9-chat est\u00e1 dispon\u00edvel apenas no chat ao vivo de sites.<\/p>\n<p>Passo 1. V\u00e1 para Configura\u00e7\u00f5es \u2192 Caixas de entrada. Clique nas configura\u00e7\u00f5es espec\u00edficas de uma caixa de entrada de site.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/website-inbox-settings-scaled.png\"\/><\/figure>\n<p>Passo 2. V\u00e1 para a guia \u201cFormul\u00e1rio Pr\u00e9-Chat\u201d.<\/p>\n<p>Existem dois tipos de campos poss\u00edveis com o formul\u00e1rio pr\u00e9-chat.<\/p>\n<p>Campos padr\u00e3o: Estes s\u00e3o os principais campos de contato\u2013\u2013E-mail, N\u00famero de telefone e Nome completo.<\/p>\n<p>Campos personalizados: Estes s\u00e3o os campos criados com atributos personalizados.<\/p>\n<p>As configura\u00e7\u00f5es do formul\u00e1rio pr\u00e9-chat listam tanto os campos padr\u00e3o quanto os personalizados.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNlY0VHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--1a2064541643e42e2d4ceb56260c284b33411a88\/pre-chat%20form%20settings%20in%20chatwoot.png\"\/><\/figure>\n<p>As colunas nas configura\u00e7\u00f5es dos formul\u00e1rios pr\u00e9-chat s\u00e3o descritas abaixo.<\/p>\n<p>Chave<\/p>\n<p>Identificador \u00fanico do campo<\/p>\n<p>Tipo<\/p>\n<p>Tipo do campo (Texto, Lista, N\u00famero, Data, Link, Booleano)<\/p>\n<p>Obrigat\u00f3rio<\/p>\n<p>O campo \u00e9 obrigat\u00f3rio ou n\u00e3o<\/p>\n<p>R\u00f3tulo<\/p>\n<p>O r\u00f3tulo que ser\u00e1 exibido ao visitante no widget<\/p>\n<p>Placeholder<\/p>\n<p>O valor do placeholder<\/p>\n<p>Todos os campos ser\u00e3o exibidos nas configura\u00e7\u00f5es do formul\u00e1rio pr\u00e9-chat por padr\u00e3o. O administrador poder\u00e1 fazer o seguinte:<\/p>\n<p>Ativar\/desativar campos<\/p>\n<p>Alterar a ordem dos campos<\/p>\n<p>Atualizar r\u00f3tulo\/placeholder<\/p>\n<p>Ativar\/Desativar valida\u00e7\u00e3o<\/p>\n<p>Personalize seu formul\u00e1rio pr\u00e9-chat conforme suas necessidades. Para adicionar mais campos, adicione mais atributos personalizados.<\/p>\n<p>Uma vez que o formul\u00e1rio pr\u00e9-chat esteja ativado, ele solicitar\u00e1 que seus clientes preencham um formul\u00e1rio como o mostrado abaixo quando iniciarem uma conversa pelo chat ao vivo.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBN0o0VHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--11e4f146dbb7b8d6f2cb69ee9e3e1190ee1e655c\/what%20does%20a%20pre-chat%20form%20look%20like.png\"\/><\/figure>\n<p>Veja tamb\u00e9m: Formul\u00e1rio pr\u00e9-chat + Automa\u00e7\u00f5es = \ud83d\ude80<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O formul\u00e1rio pr\u00e9-chat \u00e9 usado para coletar informa\u00e7\u00f5es sobre um contato\/conversa antes de iniciar uma conversa. O formul\u00e1rio pr\u00e9-chat est\u00e1 dispon\u00edvel apenas no chat ao vivo de sites. Passo 1. V\u00e1 para Configura\u00e7\u00f5es \u2192 Caixas de entrada. Clique nas configura\u00e7\u00f5es espec\u00edficas de uma caixa de entrada de site. Passo 2. V\u00e1 para a guia \u201cFormul\u00e1rio [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":930,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-931","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-funcionalidades-avancadas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como usar formul\u00e1rios de pr\u00e9-chat? - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/como-usar-formularios-de-pre-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como usar formul\u00e1rios de pr\u00e9-chat? - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"O formul\u00e1rio pr\u00e9-chat \u00e9 usado para coletar informa\u00e7\u00f5es sobre um contato\/conversa antes de iniciar uma conversa. O formul\u00e1rio pr\u00e9-chat est\u00e1 dispon\u00edvel apenas no chat ao vivo de sites. Passo 1. V\u00e1 para Configura\u00e7\u00f5es \u2192 Caixas de entrada. Clique nas configura\u00e7\u00f5es espec\u00edficas de uma caixa de entrada de site. Passo 2. 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