{"id":871,"date":"2026-08-28T00:42:20","date_gmt":"2026-08-28T00:42:20","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/como-configurar-um-canal-de-e-mail\/"},"modified":"2026-08-28T00:42:20","modified_gmt":"2026-08-28T00:42:20","slug":"como-configurar-um-canal-de-e-mail","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/como-configurar-um-canal-de-e-mail\/","title":{"rendered":"Como configurar um canal de e-mail?"},"content":{"rendered":"<p>Para gerenciar seu e-mail de suporte ao cliente\/atendimento por tickets a partir do Talk, voc\u00ea pode criar uma Caixa de Entrada de E-mail no Talk. Este \u00e9 um guia completo para colocar seu canal de e-mail funcionando.<\/p>\n<p>Este documento est\u00e1 dividido em tr\u00eas partes:<\/p>\n<p>Criando uma caixa de entrada de E-mail<\/p>\n<p>Configura\u00e7\u00f5es para usu\u00e1rios do Gmail<\/p>\n<p>Criando uma caixa de entrada de E-mail da Microsoft<\/p>\n<p>Fique \u00e0 vontade para ir diretamente a qualquer se\u00e7\u00e3o. Vamos come\u00e7ar.<\/p>\n<p>Passo 1. Abra seu painel do Talk. V\u00e1 para Configura\u00e7\u00f5es\u00a0\u2192\u00a0Caixas de Entrada\u00a0\u2192\u00a0Adicionar\u00a0Caixa de Entrada.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-10-scaled.png\"\/><\/figure>\n<p>Passo 2. Clique no \u00edcone &quot;Email&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-9-scaled.png\"\/><\/figure>\n<p>Passo 3. Digite o nome do canal (como voc\u00ea gostaria de identificar este canal), seu e-mail de suporte e clique no bot\u00e3o &quot;Criar Canal de E-mail&quot;.<\/p>\n<p>P.S. Voc\u00ea tamb\u00e9m ver\u00e1 uma op\u00e7\u00e3o para selecionar Microsoft como provedor de e-mail. Se voc\u00ea usa um e-mail Outlook\/Microsoft, v\u00e1 para a se\u00e7\u00e3o &quot;Como criar um canal de E-mail da Microsoft?&quot; (\u00faltima se\u00e7\u00e3o).<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-4-scaled.png\"\/><\/figure>\n<p>Passo 4. &quot;Adicione agentes&quot; \u00e0 sua caixa de entrada de e-mail.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-7-scaled.png\"\/><\/figure>\n<p>Voc\u00ea criou com sucesso uma caixa de entrada de E-mail.<\/p>\n<p>Passo 5. Configure as suas defini\u00e7\u00f5es de e-mail. V\u00e1 para Configura\u00e7\u00f5es \u2192 Caixas de Entrada \u2192 Configura\u00e7\u00f5es da Caixa de Entrada de E-mail \u2192 Aba Configura\u00e7\u00e3o.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-8-scaled.png\"\/><\/figure>\n<p>Voc\u00ea ver\u00e1 tr\u00eas configura\u00e7\u00f5es principais aqui:<\/p>\n<p>Encaminhar para E-mail<\/p>\n<p>Configurar IMAP<\/p>\n<p>Configurar SMTP<\/p>\n<p>Todas as tr\u00eas op\u00e7\u00f5es s\u00e3o explicadas nas se\u00e7\u00f5es a seguir.<\/p>\n<p>Passo 1. Copie o &quot;Endere\u00e7o de e-mail para encaminhamento&quot; da aba Configura\u00e7\u00e3o da caixa de entrada.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-6-scaled.png\"\/><\/figure>\n<p>Passo 2. Configure o endere\u00e7o de e-mail copiado como o endere\u00e7o de encaminhamento na caixa de entrada de e-mail.<\/p>\n<p>P.S. Confira a se\u00e7\u00e3o do Gmail abaixo para saber como adicionar um endere\u00e7o de encaminhamento no Gmail.<\/p>\n<p>Passo 3. Envie um e-mail para o endere\u00e7o de encaminhamento inserido e verifique a caixa de entrada de e-mail do Talk para o novo e-mail.<\/p>\n<p>Se voc\u00ea est\u00e1 usando Gmail, des\u00e7a at\u00e9 a se\u00e7\u00e3o de IMAP para Gmail abaixo.<\/p>\n<p>Passo 1. V\u00e1 para Configura\u00e7\u00f5es \u2192 Caixas de Entrada \u2192 Configura\u00e7\u00f5es da Caixa de Entrada de E-mail \u2192 Aba Configura\u00e7\u00e3o.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-11-scaled.png\"\/><\/figure>\n<p>Passo 2. Marque a caixa\u00a0Habilitar configura\u00e7\u00e3o IMAP para esta caixa de entrada. Voc\u00ea ver\u00e1 os campos necess\u00e1rios conforme abaixo.<\/p>\n<p>Endere\u00e7o<\/p>\n<p>Porta<\/p>\n<p>E-mail<\/p>\n<p>Senha<\/p>\n<p>P.S. Se estiver usando Gmail com 2FA habilitado, des\u00e7a at\u00e9 a se\u00e7\u00e3o &quot;Como gerar senha de app para Gmail?&quot;. Se estiver usando uma conta Gmail convencional, des\u00e7a at\u00e9 &quot;Como permitir acesso menos seguro ao Gmail?&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-5-scaled.png\"\/><\/figure>\n<p>Passo 3. Teste se tudo est\u00e1 funcionando corretamente. Envie um e-mail para o e-mail configurado com IMAP no Talk. Verifique a caixa de entrada do Talk para o novo e-mail. Abra a conversa de e-mail no Talk e confira os detalhes do e-mail.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOGVtVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--406d423687d6dc5726d096b9ee0a9b449cc11197\/verify-email.png\"\/><\/figure>\n<p>Passo 1. V\u00e1 para Configura\u00e7\u00f5es -&gt; Caixas de Entrada -&gt; P\u00e1gina de configura\u00e7\u00f5es da Caixa de Entrada de E-mail.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBL2VtVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--06d8a7c7a1095304d088654795daeea61ad8d1aa\/email%20inbox%20settings.png\"\/><\/figure>\n<p>Passo 2. Selecione a aba &quot;Configura\u00e7\u00e3o&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBL2ltVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--3120111afe7cce505d2eeb4a31d27bad4a7c388b\/configure-tab.png\"\/><\/figure>\n<p>Passo 3. Para habilitar SMTP, marque a caixa &quot;Habilitar configura\u00e7\u00e3o SMTP para esta caixa de entrada&quot;.<\/p>\n<p>Preencha os campos abaixo e clique no bot\u00e3o &quot;Atualizar configura\u00e7\u00f5es SMTP&quot;.<\/p>\n<p>Endere\u00e7o<\/p>\n<p>Porta<\/p>\n<p>E-mail<\/p>\n<p>Senha<\/p>\n<p>P.S. Se estiver usando Gmail com 2FA habilitado, des\u00e7a at\u00e9 &quot;Como gerar senha de app para Gmail?&quot;. Se estiver usando uma conta convencional do Gmail, veja &quot;Como permitir acesso menos seguro ao Gmail?&quot;.<\/p>\n<p>Dom\u00ednio<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBd09uVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--ff556d65a3682d4ec53f67584997b0c73ff85618\/smtp-settings-in-chatwoot.png\"\/><\/figure>\n<p>Passo 4. Abra uma conversa de e-mail existente no Talk.<\/p>\n<p>Passo 5. Digite uma mensagem de resposta para a conversa e clique no bot\u00e3o &quot;Enviar&quot;. Confira se o e-mail foi entregue.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBd1duVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--dc1aca5230f8c48c7cf0a62e7c517b722311ed08\/smtp-verification.png\"\/><\/figure>\n<p>Voc\u00ea tamb\u00e9m pode checar a caixa de entrada do destinat\u00e1rio para o e-mail entregue.<\/p>\n<p>Passo 1. Abra sua caixa de entrada do Gmail e clique no \u00edcone de configura\u00e7\u00f5es no canto superior direito. Clique no bot\u00e3o &quot;Ver todas as configura\u00e7\u00f5es&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeDJuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--b1b2a18fc6e004faf0757bf5371323810c90d049\/gmail%20settings.png\"\/><\/figure>\n<p>Passo 2. Selecione a aba &quot;Encaminhamento e POP\/IMAP&quot; na p\u00e1gina de configura\u00e7\u00f5es.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeDZuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--9dc7cf9c4ed48c03f2ce2b535dfb3ba9b168240e\/forward%20setting%20in%20gmail.png\"\/><\/figure>\n<p>Passo 3. Escolha a op\u00e7\u00e3o &quot;Ativar IMAP&quot; na se\u00e7\u00e3o de acesso IMAP e clique no bot\u00e3o &quot;Salvar altera\u00e7\u00f5es&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBeUNuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--45bc47d017d42ebe489bb659d95168a7d327481e\/enable%20imap%20access%20in%20gmail.png\"\/><\/figure>\n<p>Nota: Esta op\u00e7\u00e3o n\u00e3o est\u00e1 dispon\u00edvel para contas Gmail com verifica\u00e7\u00e3o em duas etapas habilitada ou gerenciadas por uma organiza\u00e7\u00e3o.<\/p>\n<p>Passo 1. Acesse\u00a0Google Account Security.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBejJuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--84fb26975c850ce381dbccb1f751d430ec2e9919\/google%20account%20security.png\"\/><\/figure>\n<p>Passo 2. Clique em &quot;Ativar acesso&quot; em &quot;Acesso a apps menos seguros&quot; na p\u00e1gina de Seguran\u00e7a.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMENuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--c111e0486c15cbdb7ed0a90adb6cb8e8f1f598f6\/less%20secure%20app.png\"\/><\/figure>\n<p>Passo 3. Ative &quot;Permitir apps menos seguros&quot;. Agora voc\u00ea pode utilizar a senha da sua conta Gmail para configurar IMAP\/SMTP.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMEduVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--0b62ae3e1e9069bb2c17335db6ad581928e931c9\/allow%20less%20secure%20apps.png\"\/><\/figure>\n<p>Nota:\u00a0Esta op\u00e7\u00e3o \u00e9 para contas Gmail com verifica\u00e7\u00e3o em duas etapas habilitada ou gerenciadas por uma organiza\u00e7\u00e3o.<\/p>\n<p>Passo 1. Acesse\u00a0Google Account Security.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMG1uVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--e0a3bb3e6f4ac0e55b7464a045776de7295f2c34\/google%20account%20security.png\"\/><\/figure>\n<p>Passo 2. Clique em &quot;Senhas de apps&quot; em &quot;Fazendo login no Google&quot; na p\u00e1gina de Seguran\u00e7a.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMXFuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--46dbf3078b07e288695e05a00229ea2361faa1e1\/app%20passwords%20setting%20in%20gmail.png\"\/><\/figure>\n<p>Passo 3. Selecione o app Mail, selecione um dispositivo e clique em &quot;GERAR&quot;. Use a senha gerada para configurar IMAP\/SMTP.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMXluVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--034d7cb87fe971763b01902f798cef784def1917\/generate_password.gif\"\/><\/figure>\n<p>Passo 1.\u00a0Abra sua caixa de entrada do Gmail e clique no \u00edcone de configura\u00e7\u00f5es no canto superior direito. Clique no bot\u00e3o &quot;Ver todas as configura\u00e7\u00f5es&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBMjZuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--fe2f62132161948271e7f89d08b99787ce5c0b66\/gmail%20settings.png\"\/><\/figure>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBM1NuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--1a829a0afb054d5a4e499829eec88fa3915eecd5\/forward%20setting%20in%20gmail.png\"\/><\/figure>\n<p>Passo 3. Clique no bot\u00e3o &quot;Adicionar um endere\u00e7o de encaminhamento&quot;. Ser\u00e1 solicitado o endere\u00e7o de e-mail para encaminhamento. Digite o do Talk e clique no bot\u00e3o &quot;Pr\u00f3xima&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNVduVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--a3232d70edc53f9592996e7f60c45d9892c4c0eb\/add%20a%20forwarding%20address.png\"\/><\/figure>\n<p>Passo 4. Confirme o endere\u00e7o de encaminhamento na janela do navegador. A caixa de entrada de e-mail enviar\u00e1 um c\u00f3digo de verifica\u00e7\u00e3o para o endere\u00e7o de encaminhamento.<\/p>\n<p>Passo 5. Copie o c\u00f3digo de verifica\u00e7\u00e3o da caixa de entrada de e-mail do Talk.<\/p>\n<p>Passo 6. Cole o c\u00f3digo de verifica\u00e7\u00e3o e clique no bot\u00e3o &quot;Verificar&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNXFuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--dcc745c71b69a156c17a5ad036f194be2fd0b9b8\/verify.png\"\/><\/figure>\n<p>Passo 7. Selecione a op\u00e7\u00e3o &quot;Encaminhar uma c\u00f3pia dos e-mails recebidos&quot;. Escolha a a\u00e7\u00e3o desejada no segundo menu e clique no bot\u00e3o &quot;Salvar altera\u00e7\u00f5es&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOE9uVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--5a76ea556a3c2651659ceb1078e1bdbc3bce1355\/forward%20a%20copy.png\"\/><\/figure>\n<p>Passo 1. Abra seu painel do Talk. V\u00e1 para Configura\u00e7\u00f5es\u00a0\u2192\u00a0Caixas de Entrada\u00a0\u2192\u00a0Adicionar\u00a0Caixa de Entrada.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOWluVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--30d3ccac4c98b9c4eea3db85ab8a570f81c52266\/adding%20an%20inbox%20in%20chatwoot.png\"\/><\/figure>\n<p>Passo 2. Clique no \u00edcone &quot;Email&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOXFuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--acaad20de0d01b831b54486e267eb2ab330886d3\/email%20inbox%20in%20chatwoot.png\"\/><\/figure>\n<p>Passo 3. Clique no \u00edcone &quot;Microsoft&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBKzZuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--116ed003b5bad311144c9c75e0cf6580848b8b99\/choose%20microsoft%20provider.png\"\/><\/figure>\n<p>Passo 4. Adicione seu e-mail Outlook\/Microsoft.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBL09uVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--3b14dbaf45ad3ff211d6068132879953602b84c4\/enter%20microsoft%20email.png\"\/><\/figure>\n<p>Passo 5. Digite as credenciais da sua conta Microsoft\/Outlook.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBL1duVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--1d145f1175f1d6a9e9007217a42c966daf952a98\/sign%20in%20to%20microsoft%20account.png\"\/><\/figure>\n<p>Passo 6. Permita que o app &quot;Talk&quot; leia e responda seus e-mails.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBL2VuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--16408f18c3c64154a0174b6c5775b6641687be64\/allow%20microsoft%20access.png\"\/><\/figure>\n<p>Passo 7. &quot;Adicione agentes&quot; \u00e0 sua caixa de entrada de e-mail.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBL3VuVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d1673e15f2510ef3666d737986272e32af27b396\/adding%20agents%20to%20a%20chatwoot%20inbox.png\"\/><\/figure>\n<p>Voc\u00ea criou com sucesso uma caixa de entrada de E-mail da Microsoft.<\/p>\n<p>Passo 5. Configure suas configura\u00e7\u00f5es de e-mail. V\u00e1 para Configura\u00e7\u00f5es \u2192 Caixas de Entrada \u2192 Configura\u00e7\u00f5es da Caixa de Entrada de E-mail \u2192 Aba Configura\u00e7\u00e3o.<\/p>\n<p>Nota: Por favor, n\u00e3o altere nada nas Configura\u00e7\u00f5es por enquanto, pois utilizamos os valores padr\u00e3o para IMAP e SMTP. Em breve, tornaremos esses campos n\u00e3o edit\u00e1veis para contas do Outlook.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBd0dvVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--f33d0793e734ac8bf674effa4e6431d255a50182\/ms-oauth-email-config.gif\"\/><\/figure>\n<p>Utilizamos as configura\u00e7\u00f5es IMAP padr\u00e3o para buscar e-mails e SMTP para envio; voc\u00ea n\u00e3o precisa definir nada na configura\u00e7\u00e3o.<\/p>\n<p>Passo 6. Se seu token de acesso expirar, ser\u00e1 necess\u00e1rio reautorizar sua conta Microsoft acessando Configura\u00e7\u00f5es -&gt; Configura\u00e7\u00e3o.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBdzJvVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--af7964f8e4099b4310e849038c3b77081597e226\/confirgration%20tab%20for%20microsoft.png\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Para gerenciar seu e-mail de suporte ao cliente\/atendimento por tickets a partir do Talk, voc\u00ea pode criar uma Caixa de Entrada de E-mail no Talk. Este \u00e9 um guia completo para colocar seu canal de e-mail funcionando. Este documento est\u00e1 dividido em tr\u00eas partes: Criando uma caixa de entrada de E-mail Configura\u00e7\u00f5es para usu\u00e1rios do [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":869,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-871","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outros-canais"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como configurar um canal de e-mail? - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/como-configurar-um-canal-de-e-mail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como configurar um canal de e-mail? - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"Para gerenciar seu e-mail de suporte ao cliente\/atendimento por tickets a partir do Talk, voc\u00ea pode criar uma Caixa de Entrada de E-mail no Talk. 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