{"id":853,"date":"2026-08-28T00:41:06","date_gmt":"2026-08-28T00:41:06","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/como-configurar-um-canal-do-whatsapp-com-o-twilio\/"},"modified":"2026-08-28T00:41:06","modified_gmt":"2026-08-28T00:41:06","slug":"como-configurar-um-canal-do-whatsapp-com-o-twilio","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/como-configurar-um-canal-do-whatsapp-com-o-twilio\/","title":{"rendered":"Como configurar um canal do WhatsApp com o Twilio?"},"content":{"rendered":"<p>Gerencie as conversas da sua conta comercial do WhatsApp atrav\u00e9s do Talk. Voc\u00ea tem duas op\u00e7\u00f5es de provedores:<\/p>\n<p>WhatsApp Cloud API (modo preferido)<\/p>\n<p>Twilio<\/p>\n<p>Este guia ir\u00e1 orient\u00e1-lo pelo processo de configura\u00e7\u00e3o.<\/p>\n<p>Um n\u00famero de telefone v\u00e1lido<\/p>\n<p>Uma conta Twilio. Se voc\u00ea ainda n\u00e3o tem uma, crie aqui: https:\/\/www.twilio.com\/en-us\/messaging\/channels\/whatsapp<\/p>\n<p>Existem duas maneiras de usar o Twilio com o Talk:<\/p>\n<p>Maneira comum, sem servi\u00e7o de mensagens<\/p>\n<p>Com servi\u00e7o de mensagens<\/p>\n<p>Acesse sua conta Twilio e clique em &quot;Create New Account&quot;<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-2-scaled.png\"\/><\/figure>\n<p>Complete todos os campos obrigat\u00f3rios e finalize o processo de cria\u00e7\u00e3o da conta<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCRmlSTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--7b4d9e0544a6ddfe5f69f79cf0c3f99dcc2b9646\/t-2.png\"\/><\/figure>\n<p>Copie seu Account SID, Auth Token e n\u00famero de telefone. Se voc\u00ea ainda n\u00e3o adicionou um n\u00famero de telefone \u00e0 sua conta Twilio, fa\u00e7a isso antes de prosseguir.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSGFSTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--e72aadfc84256463109f47ef44c0a1c0fcbbc8fb\/t-3.png\"\/><\/figure>\n<p>Acesse sua conta Talk, clique em Configura\u00e7\u00f5es &gt; Caixa de entrada &gt; Adicionar Caixa de Entrada e selecione Whatsapp<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSlNSTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--34dd8eb528bdd4535363aa879332db08a2a0ec44\/cw-1.png\"\/><\/figure>\n<p>Digite seu Account SID, Auth Token e n\u00famero do WhatsApp aqui<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCTHFSTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--9b2702ab9f9da5f18ec72567101bf19242fef6c8\/t-4.png\"\/><\/figure>\n<p>Adicione agentes para gerenciar sua caixa de entrada do WhatsApp<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCQStTTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--3dd0b29e7fe4edc96f15054775c125bcf708a389\/cw-3.png\"\/><\/figure>\n<p>V\u00e1 para Configura\u00e7\u00f5es &gt; Caixa de entrada, selecione sua caixa, clique em Configura\u00e7\u00e3o e copie sua URL de webhook<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCQ3FTTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--b595460c77794a0c3a9198669264102f8f41198d\/t-5.png\"\/><\/figure>\n<p>Volte para o painel do Twilio<\/p>\n<p>V\u00e1 para Twilio Console \u2192 Phone Numbers \u2192 Manage \u2192 Active Numbers<\/p>\n<p>Clique no seu n\u00famero do WhatsApp.<\/p>\n<p>Clique em Configure<\/p>\n<p>Em Messaging, procure o campo \u201cWebhook (When a message comes in)\u201d.<\/p>\n<p>Atualize a URL do webhook.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCT3JyVlFRPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--5a653f228f85ffe8a4bc379bf183bdf83395e328\/CleanShot%202026-02-25%20at%2013.30.03@2x.png\"\/><\/figure>\n<p>Pronto! Agora voc\u00ea pode come\u00e7ar a enviar mensagens do WhatsApp pelo Talk.<\/p>\n<p>Configurar o Twilio com um servi\u00e7o de mensagens requer etapas adicionais em compara\u00e7\u00e3o \u00e0 configura\u00e7\u00e3o comum.<\/p>\n<p>Navegue at\u00e9 Messaging &gt; Services e clique no bot\u00e3o &quot;Create Messaging Service&quot;.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCT2VTTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--714e74911a5f6e3c8e11826540f83fe30fbf3491\/m-1.png\"\/><\/figure>\n<p>Preencha todos os campos obrigat\u00f3rios nas etapas seguintes at\u00e9 chegar aqui. Copie seu ID do servi\u00e7o de mensagens e clique em \u201cSave\u201d.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCUHlTTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--ea08dfe9f1955053f6d38e8ea4c2ae36a2d21ddf\/m-8.png\"\/><\/figure>\n<p>Acesse sua conta Talk. Ao criar uma caixa de entrada, marque a caixa &quot;Use Twilio Message Service&quot;. Em seguida, cole seu Account ID, Message Service ID e Token nos campos apropriados.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCQlNUTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--d146c4d831b0ebb5fc7fc0766774887c38c6a930\/m-10.png\"\/><\/figure>\n<p>V\u00e1 at\u00e9 o painel do Twilio, navegue at\u00e9 Messaging &gt; Services &gt; Select Service &gt; Integration e cole sua URL de Webhook aqui.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCQzNNZHdFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--ffb7d554aa705d75d9434ba766b2626168667dcc\/SCR-20250529-pqvo.png\"\/><\/figure>\n<p>Pronto\u2014tudo certo! Agora voc\u00ea pode come\u00e7ar a enviar mensagens do WhatsApp pelo Talk.<\/p>\n<p>Quais tipos de modelos do WhatsApp o Talk suporta ao usar Twilio?<\/p>\n<p>Atualmente, o Talk n\u00e3o suporta modelos com Twilio.<\/p>\n<p>Estou usando o Twilio Studio. S\u00e3o necess\u00e1rias etapas adicionais para faz\u00ea-lo funcionar?<\/p>\n<p>Se voc\u00ea usar o Twilio Studio para um fluxo de conversa personalizado, atualizar a URL do webhook diretamente ir\u00e1 quebrar sua integra\u00e7\u00e3o existente.<\/p>\n<p>Siga estas etapas em vez disso:<\/p>\n<p>Identifique o passo do seu fluxo onde deseja que aconte\u00e7a a \u201ctransfer\u00eancia para o agente\u201d.<\/p>\n<p>Adicione um \u201cwidget de requisi\u00e7\u00e3o http\u201d conforme mostrado abaixo com os valores fornecidos.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCSTJUTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--1e1ddf2affd4b68fb31a3a0971fb7373db88c084\/SCR-20250320-cayt.png\"\/><\/figure>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBCS0tUTkFFPSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--3469126ca2b9c752b408006fe8b4b81a6fd10c25\/SCR-20250325-tbgg.png\"\/><\/figure>\n<p>Certifique-se de que o seu fluxo possa lidar com as respostas dos usu\u00e1rios \u00e0s respostas dos agentes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gerencie as conversas da sua conta comercial do WhatsApp atrav\u00e9s do Talk. Voc\u00ea tem duas op\u00e7\u00f5es de provedores: WhatsApp Cloud API (modo preferido) Twilio Este guia ir\u00e1 orient\u00e1-lo pelo processo de configura\u00e7\u00e3o. Um n\u00famero de telefone v\u00e1lido Uma conta Twilio. Se voc\u00ea ainda n\u00e3o tem uma, crie aqui: https:\/\/www.twilio.com\/en-us\/messaging\/channels\/whatsapp Existem duas maneiras de usar o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":851,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-853","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outros-canais"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como configurar um canal do WhatsApp com o Twilio? - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/como-configurar-um-canal-do-whatsapp-com-o-twilio\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como configurar um canal do WhatsApp com o Twilio? - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"Gerencie as conversas da sua conta comercial do WhatsApp atrav\u00e9s do Talk. 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Se voc\u00ea ainda n\u00e3o tem uma, crie aqui: https:\/\/www.twilio.com\/en-us\/messaging\/channels\/whatsapp Existem duas maneiras de usar o [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/talk.imperius.digital\/tutoriais\/como-configurar-um-canal-do-whatsapp-com-o-twilio\/\" \/>\n<meta property=\"og:site_name\" content=\"Tutoriais Imperius Talk\" \/>\n<meta property=\"article:published_time\" content=\"2026-08-28T00:41:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/adding-an-inbox-in-chatwoot-2-scaled.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"831\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Imperius\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Imperius\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/talk.imperius.digital\\\/tutoriais\\\/como-configurar-um-canal-do-whatsapp-com-o-twilio\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/talk.imperius.digital\\\/tutoriais\\\/como-configurar-um-canal-do-whatsapp-com-o-twilio\\\/\"},\"author\":{\"name\":\"Imperius\",\"@id\":\"https:\\\/\\\/talk.imperius.digital\\\/tutoriais\\\/#\\\/schema\\\/person\\\/fc16347ad4409ee7ee11830cf7ae28f8\"},\"headline\":\"Como configurar um canal do WhatsApp com o Twilio?\",\"datePublished\":\"2026-08-28T00:41:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/talk.imperius.digital\\\/tutoriais\\\/como-configurar-um-canal-do-whatsapp-com-o-twilio\\\/\"},\"wordCount\":512,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/talk.imperius.digital\\\/tutoriais\\\/como-configurar-um-canal-do-whatsapp-com-o-twilio\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/talk.imperius.digital\\\/tutoriais\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/adding-an-inbox-in-chatwoot-2-scaled.png\",\"articleSection\":[\"Outros canais\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/talk.imperius.digital\\\/tutoriais\\\/como-configurar-um-canal-do-whatsapp-com-o-twilio\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/talk.imperius.digital\\\/tutoriais\\\/como-configurar-um-canal-do-whatsapp-com-o-twilio\\\/\",\"url\":\"https:\\\/\\\/talk.imperius.digital\\\/tutoriais\\\/como-configurar-um-canal-do-whatsapp-com-o-twilio\\\/\",\"name\":\"Como configurar um canal do WhatsApp com o Twilio? 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