{"id":822,"date":"2026-08-28T00:35:30","date_gmt":"2026-08-28T00:35:30","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/como-continuar-conversas-por-e-mail\/"},"modified":"2026-08-28T00:35:30","modified_gmt":"2026-08-28T00:35:30","slug":"como-continuar-conversas-por-e-mail","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/como-continuar-conversas-por-e-mail\/","title":{"rendered":"Como continuar conversas por e-mail?"},"content":{"rendered":"<p>Seus clientes podem continuar suas conversas de chat com seus agentes por meio de threads de e-mail. Isso pode ser necess\u00e1rio nas seguintes circunst\u00e2ncias.<\/p>\n<p>N\u00e3o h\u00e1 agentes dispon\u00edveis e o cliente deixa uma mensagem no chat.<\/p>\n<p>O cliente deixa o chat antes que o agente responda.<\/p>\n<p>Para que isso funcione, o contato deve ter um endere\u00e7o de e-mail no CRM do Talk.<\/p>\n<p>Voc\u00ea pode solicitar\/atualizar e-mails dos clientes no Talk das seguintes maneiras.<\/p>\n<p>Pelo Talk SDK\u200b<\/p>\n<p>Se o e-mail do cliente for conhecido, voc\u00ea pode fornec\u00ea-lo ao Talk por meio do m\u00e9todo\u00a0setUser\u00a0no nosso\u00a0SDK.<\/p>\n<p>Pelo formul\u00e1rio pr\u00e9-chat\u200b<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/email-collection-through-pre-chat-form.png\"\/><\/figure>\n<p>3. Pelo Prompt de coleta de e-mail\u200b<\/p>\n<p>Quando o formul\u00e1rio pr\u00e9-chat est\u00e1 desativado e o e-mail do cliente \u00e9 desconhecido, o Talk inicia uma conversa com um prompt de coleta de e-mail.<\/p>\n<p>Nota: Quando o Captain est\u00e1 ativado em uma caixa de entrada, o prompt de coleta de e-mail \u00e9 automaticamente suprimido. O Captain ir\u00e1 gerenciar as conversas diretamente, mesmo fora do hor\u00e1rio comercial. O prompt de coleta de e-mail s\u00f3 ser\u00e1 enviado se o Captain transferir a conversa para um agente humano ou se o Captain n\u00e3o estiver configurado para a caixa de entrada.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBM3RWVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--890dbd7daa7e01b886624934ec5f2f159cfc52c1\/chatwoot%20prompt%20to%20collect%20emails.png\"\/><\/figure>\n<p>Nota: Ative a continuidade da conversa em instala\u00e7\u00f5es auto-hospedadas com a ajuda deste\u00a0guia.<\/p>\n<p>Se o endere\u00e7o de e-mail do cliente for atualizado por qualquer uma das op\u00e7\u00f5es mencionadas acima e ele sair do chat enquanto o agente respondeu, ocorre o seguinte.<\/p>\n<p>O cliente recebe uma thread de e-mail com um resumo da conversa. Ele pode responder a esse e-mail e continuar a conversa.<\/p>\n<p>O agente recebe as respostas do cliente por e-mail em seu painel do Talk, continuando sobre o mesmo thread da conversa existente.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBM2RWVHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--5eaff2c93b0a71dc5042dc62f5f9a3659c71f2f4\/conversation%20continuity%20sample.png\"\/><\/figure>\n<p>O \u00edcone de e-mail no bal\u00e3o do chat indica que o cliente respondeu por e-mail.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Seus clientes podem continuar suas conversas de chat com seus agentes por meio de threads de e-mail. Isso pode ser necess\u00e1rio nas seguintes circunst\u00e2ncias. N\u00e3o h\u00e1 agentes dispon\u00edveis e o cliente deixa uma mensagem no chat. O cliente deixa o chat antes que o agente responda. Para que isso funcione, o contato deve ter um [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":821,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10],"tags":[],"class_list":["post-822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chat-ao-vivo-no-site"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como continuar conversas por e-mail? - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/como-continuar-conversas-por-e-mail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como continuar conversas por e-mail? - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"Seus clientes podem continuar suas conversas de chat com seus agentes por meio de threads de e-mail. 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