{"id":809,"date":"2026-08-28T00:33:49","date_gmt":"2026-08-28T00:33:49","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/configurando-notificacoes\/"},"modified":"2026-08-28T00:33:49","modified_gmt":"2026-08-28T00:33:49","slug":"configurando-notificacoes","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/configurando-notificacoes\/","title":{"rendered":"Configurando notifica\u00e7\u00f5es"},"content":{"rendered":"

Para acessar as configura\u00e7\u00f5es de notifica\u00e7\u00e3o, abra as configura\u00e7\u00f5es do seu perfil no menu de perfil na barra lateral. Aqui, voc\u00ea encontrar\u00e1 todas as configura\u00e7\u00f5es associadas ao seu perfil, incluindo configura\u00e7\u00f5es para notifica\u00e7\u00f5es de \u00e1udio, e-mail e push.<\/p>\n

Nota: Essas configura\u00e7\u00f5es se aplicam somente ao seu perfil e n\u00e3o alteram as configura\u00e7\u00f5es globalmente.<\/p>\n

As notifica\u00e7\u00f5es de \u00e1udio est\u00e3o dispon\u00edveis quando voc\u00ea tem o Talk aberto no navegador. Elas s\u00e3o enviadas imediatamente, de acordo com as configura\u00e7\u00f5es escolhidas.<\/p>\n

<\/figure>\n

No momento, voc\u00ea tem cinco op\u00e7\u00f5es dispon\u00edveis, que podem ser ouvidas pressionando o bot\u00e3o de pr\u00e9via. Voc\u00ea pode selecionar qualquer uma delas de acordo com sua prefer\u00eancia.<\/p>\n

Voc\u00ea pode selecionar qualquer uma das tr\u00eas op\u00e7\u00f5es dispon\u00edveis.<\/p>\n

Minhas conversas atribu\u00eddas: Alertas apenas para conversas atribu\u00eddas a voc\u00ea.<\/p>\n

Conversas n\u00e3o atribu\u00eddas: Voc\u00ea receber\u00e1 alertas para conversas que n\u00e3o possuem respons\u00e1vel.<\/p>\n

Conversas abertas atribu\u00eddas a outros: Alertas para conversas atribu\u00eddas aos seus colegas, mas n\u00e3o a voc\u00ea. Isso tamb\u00e9m exclui qualquer conversa n\u00e3o atribu\u00edda.<\/p>\n

Para agentes, \u00e9 melhor habilitar a notifica\u00e7\u00e3o de \u00e1udio apenas para conversas atribu\u00eddas. Isso garantir\u00e1 que voc\u00ea n\u00e3o perca mensagens importantes, enquanto reduz a quantidade de distra\u00e7\u00f5es em compara\u00e7\u00e3o com ativar notifica\u00e7\u00f5es para todas as mensagens. Para gerentes, \u00e9 poss\u00edvel selecionar Atribu\u00eddas + N\u00e3o atribu\u00eddas; dessa forma, voc\u00ea se mant\u00e9m atento tanto aos seus chats quanto \u00e0s conversas aguardando atribui\u00e7\u00e3o. Selecionando as tr\u00eas op\u00e7\u00f5es, voc\u00ea receber\u00e1 alertas para todas as mensagens recebidas.<\/p>\n

Observe que as notifica\u00e7\u00f5es de \u00e1udio funcionam apenas quando o Talk est\u00e1 aberto no navegador. Caso queira ser notificado sobre qualquer atividade mesmo quando o app n\u00e3o estiver aberto, voc\u00ea pode ativar as "Notifica\u00e7\u00f5es Push". Isso \u00e9 explicado em detalhes mais adiante nesta p\u00e1gina.<\/p>\n

Isso determina quando o alerta ser\u00e1 realmente disparado, permitindo um controle mais detalhado para ajudar voc\u00ea a evitar distra\u00e7\u00f5es ou ficar atento \u00e0s suas conversas.<\/p>\n

As duas condi\u00e7\u00f5es dispon\u00edveis para voc\u00ea s\u00e3o as seguintes:<\/p>\n

Enviar alertas de \u00e1udio apenas se a janela do navegador n\u00e3o estiver ativa.
\n\u00a0Ideal para minimizar distra\u00e7\u00f5es enquanto atende conversas ativas.<\/p>\n

Enviar alertas a cada 30s at\u00e9 que todas as conversas atribu\u00eddas sejam lidas.
\nPara equipes com SLAs r\u00edgidos, essa op\u00e7\u00e3o continuar\u00e1 notificando a cada 30 segundos se houver conversas n\u00e3o lidas, garantindo que voc\u00ea fique atento a todas e as responda de forma oportuna.<\/p>\n

Por padr\u00e3o, nenhuma destas op\u00e7\u00f5es est\u00e1 selecionada, pois as notifica\u00e7\u00f5es de \u00e1udio est\u00e3o desativadas, por\u00e9m, recomendamos ativar a primeira op\u00e7\u00e3o para enviar notifica\u00e7\u00f5es de \u00e1udio caso a janela do navegador n\u00e3o esteja ativa.<\/p>\n

O Talk enviar\u00e1 notifica\u00e7\u00f5es sobre novos eventos com Notifica\u00e7\u00f5es Push no seu navegador e no aplicativo m\u00f3vel, assim como e-mails, de acordo com suas prefer\u00eancias. Recomendamos ativar as notifica\u00e7\u00f5es para atribu\u00eddos e mencionados, conforme mostrado na imagem abaixo<\/p>\n

<\/figure>\n

Para que o aplicativo consiga enviar notifica\u00e7\u00f5es push, \u00e9 necess\u00e1rio solicitar permiss\u00e3o ao seu navegador. Para ativar as notifica\u00e7\u00f5es push, clique na op\u00e7\u00e3o "Ative as notifica\u00e7\u00f5es push para seu navegador para poder receb\u00ea-las", isso deve solicitar a permiss\u00e3o.<\/p>\n

<\/figure>\n","protected":false},"excerpt":{"rendered":"

Para acessar as configura\u00e7\u00f5es de notifica\u00e7\u00e3o, abra as configura\u00e7\u00f5es do seu perfil no menu de perfil na barra lateral. Aqui, voc\u00ea encontrar\u00e1 todas as configura\u00e7\u00f5es associadas ao seu perfil, incluindo configura\u00e7\u00f5es para notifica\u00e7\u00f5es de \u00e1udio, e-mail e push. Nota: Essas configura\u00e7\u00f5es se aplicam somente ao seu perfil e n\u00e3o alteram as configura\u00e7\u00f5es globalmente. As notifica\u00e7\u00f5es […]<\/p>\n","protected":false},"author":1,"featured_media":808,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-809","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-configuracao-da-conta"],"acf":[],"yoast_head":"\nConfigurando notifica\u00e7\u00f5es - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/configurando-notificacoes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Configurando notifica\u00e7\u00f5es - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"Para acessar as configura\u00e7\u00f5es de notifica\u00e7\u00e3o, abra as configura\u00e7\u00f5es do seu perfil no menu de perfil na barra lateral. 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