{"id":1016,"date":"2026-08-28T01:02:03","date_gmt":"2026-08-28T01:02:03","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/como-migrar-do-intercom-para-o-talk\/"},"modified":"2026-08-28T01:02:03","modified_gmt":"2026-08-28T01:02:03","slug":"como-migrar-do-intercom-para-o-talk","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/como-migrar-do-intercom-para-o-talk\/","title":{"rendered":"Como migrar do Intercom para o Talk?"},"content":{"rendered":"<p>Se voc\u00ea est\u00e1 usando o Intercom atualmente e deseja migrar para o Talk, este guia ir\u00e1 acompanh\u00e1-lo no processo passo a passo de migra\u00e7\u00e3o das suas conversas, contatos, widget de chat ao vivo e na configura\u00e7\u00e3o do Talk. \u00c9 um processo muito r\u00e1pido; vamos come\u00e7ar.<\/p>\n<p>Antes de configurar o Talk, h\u00e1 duas tarefas preliminares essenciais a serem conclu\u00eddas para remover o Intercom do seu ecossistema de maneira tranquila.<\/p>\n<p>Para come\u00e7ar, certifique-se de desinstalar o c\u00f3digo do chat ao vivo que voc\u00ea havia integrado anteriormente para habilitar o widget de chat ao vivo do Intercom no seu site.<\/p>\n<p>Em seguida, acesse a guia \u2018Contatos\u2019 na sua conta do Intercom. V\u00e1 em \u2018Todos os usu\u00e1rios\u2019 \u2192 abra o menu suspenso \u2018Mais\u2019 \u2192 \u2018Exportar usu\u00e1rios\u2019.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/intercom-contacts-export-scaled.jpg\"\/><\/figure>\n<p>Crie uma conta no Talk, usando este guia.<\/p>\n<p>Crie uma caixa de entrada de chat ao vivo no Talk, usando este guia. Ao final da configura\u00e7\u00e3o, voc\u00ea encontrar\u00e1 o trecho de c\u00f3digo do chat ao vivo para ser inserido no c\u00f3digo do seu site. Complete esta etapa, garantindo que voc\u00ea j\u00e1 removeu o snippet do c\u00f3digo do chat ao vivo do widget do Intercom, conforme mencionado no Passo 1.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNUtrY3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--cb8354c3b6163d60334ed13f5ae4dc0012fa7342\/chatwoot-messenger-snippet.jpg\"\/><\/figure>\n<p>Abra a guia \u2018Contatos\u2019 no Talk e pressione o bot\u00e3o Importar.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBNWlrY3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--aa791875626d166b9b5b525f4d1fd26848886f75\/importing-contacts-in-chatwoot.jpg\"\/><\/figure>\n<p>Em seguida, siga as instru\u00e7\u00f5es na tela para fazer upload do arquivo de Contatos exportado do Intercom, no formato csv. Assim que o upload for conclu\u00eddo, todos os seus contatos estar\u00e3o sincronizados com sucesso no Talk.<\/p>\n<p>Para importar suas conversas existentes do Intercom para o Talk, utilize esta API.<\/p>\n<p>Tudo pronto para usar o Talk, parab\u00e9ns! Recomendamos os seguintes passos para come\u00e7ar a aproveitar ao m\u00e1ximo o Talk:<\/p>\n<p>Tutoriais Talk 101: Um guia completo para aprender o b\u00e1sico do Talk em poucos minutos.<\/p>\n<p>Caixa de entrada omnichannel: Um apoio para configurar seu atendimento omnichannel no Talk.<\/p>\n<p>Algumas melhores pr\u00e1ticas para tornar seu fluxo de trabalho no Talk o mais suave poss\u00edvel.<\/p>\n<p>Para qualquer outra d\u00favida, nos chame pelo chat de suporte. E n\u00e3o se esque\u00e7a de nos enviar seu feedback. Boas conversas!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se voc\u00ea est\u00e1 usando o Intercom atualmente e deseja migrar para o Talk, este guia ir\u00e1 acompanh\u00e1-lo no processo passo a passo de migra\u00e7\u00e3o das suas conversas, contatos, widget de chat ao vivo e na configura\u00e7\u00e3o do Talk. \u00c9 um processo muito r\u00e1pido; vamos come\u00e7ar. Antes de configurar o Talk, h\u00e1 duas tarefas preliminares essenciais [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1015,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-1016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-migracoes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como migrar do Intercom para o Talk? - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/como-migrar-do-intercom-para-o-talk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como migrar do Intercom para o Talk? - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"Se voc\u00ea est\u00e1 usando o Intercom atualmente e deseja migrar para o Talk, este guia ir\u00e1 acompanh\u00e1-lo no processo passo a passo de migra\u00e7\u00e3o das suas conversas, contatos, widget de chat ao vivo e na configura\u00e7\u00e3o do Talk. \u00c9 um processo muito r\u00e1pido; vamos come\u00e7ar. 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