{"id":1012,"date":"2026-08-28T01:01:45","date_gmt":"2026-08-28T01:01:45","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/como-migrar-do-zendesk-para-o-talk\/"},"modified":"2026-08-28T01:01:45","modified_gmt":"2026-08-28T01:01:45","slug":"como-migrar-do-zendesk-para-o-talk","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/como-migrar-do-zendesk-para-o-talk\/","title":{"rendered":"Como migrar do Zendesk para o Talk?"},"content":{"rendered":"<p>Se voc\u00ea est\u00e1 usando Zendesk atualmente e deseja migrar para o Talk, este guia ir\u00e1 orient\u00e1-lo no processo passo a passo de migra\u00e7\u00e3o de suas conversas, contatos, widget de chat ao vivo e configura\u00e7\u00e3o do Talk. Este \u00e9 um processo muito r\u00e1pido; vamos come\u00e7ar.<\/p>\n<p>Antes de configurar o Talk, existem duas tarefas preliminares essenciais para completar a remo\u00e7\u00e3o do Zendesk do seu ecossistema sem problemas.<\/p>\n<p>Para come\u00e7ar, certifique-se de desinstalar o c\u00f3digo do chat ao vivo j\u00e1 existente que voc\u00ea integrou anteriormente para ativar o widget de chat ao vivo do Zendesk em seu site.<\/p>\n<p>Em seguida, exporte todos os seus contatos do Zendesk, com a ajuda deste guia.<\/p>\n<p>Crie uma conta no Talk, utilizando este guia.<\/p>\n<p>Crie uma caixa de entrada de chat ao vivo no Talk, usando este guia. Ao final da configura\u00e7\u00e3o, voc\u00ea encontrar\u00e1 o trecho de c\u00f3digo do chat ao vivo para ser colado na base de c\u00f3digo do seu site. Complete esta etapa, certificando-se de que j\u00e1 removeu o trecho de c\u00f3digo do widget de chat ao vivo do Zendesk, como mencionado no Passo 1.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/chatwoot-messenger-snippet-1-scaled.jpg\"\/><\/figure>\n<p>Abra a aba \u2018Contatos\u2019 no Talk e pressione o bot\u00e3o Importar.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBOENrY3c9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--9c8d0aaaac2ca0e69814fb713397c5197feee9aa\/importing-contacts-in-chatwoot.jpg\"\/><\/figure>\n<p>Em seguida, siga as instru\u00e7\u00f5es na tela para enviar o arquivo de Contatos exportado do Zendesk em formato csv. Assim que o upload for conclu\u00eddo, todos os seus contatos estar\u00e3o sincronizados com sucesso no Talk.<\/p>\n<p>Para importar suas conversas existentes do Zendesk para o Talk, utilize esta API.<\/p>\n<p>Tudo pronto para usar o Talk, parab\u00e9ns! Recomendamos os seguintes passos para come\u00e7ar a tirar o melhor proveito do Talk:<\/p>\n<p>Tutoriais Talk 101: Um guia abrangente para aprender o b\u00e1sico do Talk em poucos minutos.<\/p>\n<p>Caixa de entrada omnichannel: Um aux\u00edlio para configurar seu atendimento ao cliente omnichannel no Talk.<\/p>\n<p>Algumas melhores pr\u00e1ticas para deixar seu fluxo de trabalho no Talk ainda mais suave.<\/p>\n<p>Para qualquer outra d\u00favida, entre em contato pelo hello@Talk.com e n\u00e3o se esque\u00e7a de compartilhar seu feedback conosco. Boas conversas!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se voc\u00ea est\u00e1 usando Zendesk atualmente e deseja migrar para o Talk, este guia ir\u00e1 orient\u00e1-lo no processo passo a passo de migra\u00e7\u00e3o de suas conversas, contatos, widget de chat ao vivo e configura\u00e7\u00e3o do Talk. Este \u00e9 um processo muito r\u00e1pido; vamos come\u00e7ar. Antes de configurar o Talk, existem duas tarefas preliminares essenciais para [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1011,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-1012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-migracoes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como migrar do Zendesk para o Talk? - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/como-migrar-do-zendesk-para-o-talk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Como migrar do Zendesk para o Talk? - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"Se voc\u00ea est\u00e1 usando Zendesk atualmente e deseja migrar para o Talk, este guia ir\u00e1 orient\u00e1-lo no processo passo a passo de migra\u00e7\u00e3o de suas conversas, contatos, widget de chat ao vivo e configura\u00e7\u00e3o do Talk. 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