{"id":1000,"date":"2026-08-28T00:54:49","date_gmt":"2026-08-28T00:54:49","guid":{"rendered":"https:\/\/talk.imperius.digital\/tutoriais\/atribuindo-conversas-de-forma-alternada-round-robin\/"},"modified":"2026-08-28T00:54:49","modified_gmt":"2026-08-28T00:54:49","slug":"atribuindo-conversas-de-forma-alternada-round-robin","status":"publish","type":"post","link":"https:\/\/talk.imperius.digital\/tutoriais\/atribuindo-conversas-de-forma-alternada-round-robin\/","title":{"rendered":"Atribuindo conversas de forma alternada (round-robin)."},"content":{"rendered":"<p>O Talk segue um sistema de autoatribui\u00e7\u00e3o round-robin para conversas. Isso significa que, se houver pessoas dispon\u00edveis (chamadas de &quot;agentes&quot;) que possam responder mensagens em uma caixa de entrada espec\u00edfica, o sistema dividir\u00e1 as conversas igualmente entre elas. Se todos os agentes n\u00e3o estiverem dispon\u00edveis, as conversas n\u00e3o ser\u00e3o atribu\u00eddas a ningu\u00e9m e ser\u00e3o categorizadas como \u201cN\u00e3o atribu\u00eddas\u201d. Esse recurso vem ativado por padr\u00e3o.<\/p>\n<p>Para ativar as atribui\u00e7\u00f5es round-robin em sua caixa de entrada, siga os passos abaixo.<\/p>\n<p>Passo 1. V\u00e1 em Configura\u00e7\u00f5es \u2192 Caixas de entrada. Clique no link de configura\u00e7\u00f5es da caixa de entrada para a qual deseja ativar a atribui\u00e7\u00e3o round-robin.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/talk.imperius.digital\/tutoriais\/wp-content\/uploads\/2026\/08\/inbox-settings.png\"\/><\/figure>\n<p>Passo 2. V\u00e1 at\u00e9 a aba \u201cColaboradores\u201d. Encontre a configura\u00e7\u00e3o de Atribui\u00e7\u00e3o de Conversas, como mostrado abaixo.<\/p>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/app.chatwoot.com\/rails\/active_storage\/blobs\/redirect\/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBd3A3VHc9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--b60b452463dee8b29c1775c73174416e848a6de0\/enabling%20auto%20assignment.png\"\/><\/figure>\n<p>Passo 3. Marque a caixa \u201cAtivar autoatribui\u00e7\u00e3o\u201d e clique em &quot;Atualizar&quot;.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>O Talk segue um sistema de autoatribui\u00e7\u00e3o round-robin para conversas. Isso significa que, se houver pessoas dispon\u00edveis (chamadas de &quot;agentes&quot;) que possam responder mensagens em uma caixa de entrada espec\u00edfica, o sistema dividir\u00e1 as conversas igualmente entre elas. Se todos os agentes n\u00e3o estiverem dispon\u00edveis, as conversas n\u00e3o ser\u00e3o atribu\u00eddas a ningu\u00e9m e ser\u00e3o categorizadas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":999,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[16],"tags":[],"class_list":["post-1000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-boas-praticas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atribuindo conversas de forma alternada (round-robin). - Tutoriais Imperius Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/talk.imperius.digital\/tutoriais\/atribuindo-conversas-de-forma-alternada-round-robin\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Atribuindo conversas de forma alternada (round-robin). - Tutoriais Imperius Talk\" \/>\n<meta property=\"og:description\" content=\"O Talk segue um sistema de autoatribui\u00e7\u00e3o round-robin para conversas. 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